The Universal Business Goal with Di-Di Hoffman 🎙️

A BadassPreneur is someone who owns and runs a soul-satisfying business that magnetically attracts total strangers and turns them into raving fans. And in doing so, helps create a world free of preventable disease.

At its most fundamental level, the universal goal of any business is to attract strangers and turn them into customers.

A useful metaphor to describe the process, popularised by Ash Maurya, is the customer factory.

The customer factory works by…

• taking in strangers as the input on the left,
• creating, delivering, and capturing value from these strangers inside the factory, and
• turning out happy customers on the right. Like clockwork.

Why “happy customers”? Why not “satisfied customers,” or just “customers”? The reason we describe the output of our customer factory as “happy customers” is that emotion plays a major role. The customer factory is not a dehumanised mechanical process for cranking out paying customers but rather a well-designed ecosystem for making happy customers.

Making customers be better - happy or badass - gets you paid. Doing this repeatedly and sustainably is the universal goal of every business.Click To Tweet

🎧 Listen to Di-Di’s mini-masterclass

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Highlights of this Mini-Masterclass

• Pick a “building” for your customer factory. I love picturing mine as a greenhouse. Sometimes as a pastry kitchen. Often though, it feels like Gordon Ramsey’s Hells Kitchen.
• The goal of the customer factory is to make customers badass. What does this mean for your factory? What is it that you help customers be better at? Be as specific as possible in as few words as possible.
• For example, “Strategic planning is a fundamental business skill. The BadassPreneurs customer factory helps entrepreneurs be badass business strategists.”

Links To Things Mentioned

• Become a Badass Business Strategist FREE Mini-Course.

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